Order and Shipping Info

Our products are sold to licensed healthcare practitioners and TCM students who are proficient in herbal prescription. If you are a healthcare practitioner or a TCM student and would like to set up an account, please Click Here.

If you are a patient looking for a healthcare practitioner near you that carries Evergreen herbal products, please Click Here. We will provide the closest referral that we know of in your area.

If you are a supplier inquiring about bulk volume purchase or distributorship opportunities, please contact us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it .


To Place an Order

Please Click Here to be redirected to our order page. Should you experience any difficulties in placing your order, please send your order to This e-mail address is being protected from spambots. You need JavaScript enabled to view it and provide us with the following information: your name, telephone number, address, name of the product and/or item number, quantity, capsules or granules, shipping preference, and method of payment. You can also fax your order to us toll-free at (866) Green-98 (473-3698) or call us at (866) Green-97 (473-3697).


Payment and Credit Information

We currently accept Master Card and Visa. Net 30 terms are also available on approved credit. Click here to download a credit application.


Volume Discounts on Herbs*

10% discount on orders over 50 bottles
15% discount on orders over 100 bottles
20% discount for Starter Kit orders of 50 bottles or more (One per customer).

FREE pharmacy supplies are included with every Starter Kit order: 1000 empty capsules, 20 empty bottles, shelf labels, custom prescription labels, spoons, and 100 plastic medicine bags. Shipping charges apply for all Starter Kit orders. Click Here for more information on the Starter Kit.

*Volume discounts may not be combined with other specials or discounts, including but not limited to, the Monthly 4+1 Special and the Value Packs. For online orders, discounts are not reflected during internet checkout; discounts will be applied during the processing of the order and reflected on the actual invoice.


Shipping Rates & Specials

SHIP TO

SERVICE

SHIPPING COST

SPECIAL

Continental US
(exclude PO Boxes)

UPS Ground

$9.80

FREE*
on orders of $120+

UPS 3 Day Select

Actual Price

FREE*
on orders of $200+

UPS 2 Day / Next Day Air

Actual Price


AK, HI,
PO Boxes, & International

USPS Priority**

1-lb

(1-4 cap./1-2 gran. btls)

$10.50

AK, HI orders of $200+

We pay HALF of
your shipping cost!*

2-lbs

(5-9 cap./3-5 gran. btls)

$14.00

Medium Flat Rate

(up to 27 cap./15 gran. btls)

$15.50

Large Flat Rate

(up to 41 cap./25 gran. btls)

$20.00

Larger Orders

(42+ cap./26+ gran. btls)

Actual Price

International***

(42+ cap./26+ gran. btls)

Actual Price

USPS Express**

Actual Price

*To determine whether an order qualifies for any shipping special, the subtotal of the order, after deducting any discounts or store vouchers, and before tax and shipping, needs to meet the specified minimum. UPS Ground shipping will be selected for all qualifying purchases if the standard delivery service time is within 3 business days. Free Shipping does not apply to books, supplies, Starter Kit, or Gold Pass Store Vouchers orders.

**All orders shipped via USPS are subjected to a $3 handling charge. Insurance is optional. Tracking services are not available for post office shipments. Credit for lost packages is issued only after we receive reimbursement from the USPS.

***International package may be subjected to additional fees and inspections, including custom clearance, duties, and import tax. Any fees imposed are the responsibility of the recipient. Shipments may be held and delayed, or refused entry by customs. Shipments held or refused by customs will only be issued a credit (minus any shipping cost) after the order has been returned and received by Evergreen.


Drop Shipment

Herbs can be drop-shipped directly to your patients at no extra charge. Invoices will be sent to the practitioner unless directed otherwise.


Return Policy

Our goal is to ensure that you are satisfied with our products and services. If for any reason you wish to return items you have ordered, please contact us. To maintain the quality and purity of products we provide to you, we can only accept returns made within 60 days of purchase. A full refund is given to returns made within 15 days of purchase. Exchanges or credits made after 15 days of purchase are subject to a 15% restocking fee.
All sales are final for books and supplies.


Product Satisfaction Guarantee

We guarantee the safety and potency of our herbs. However, by law, we cannot guarantee any health claims or imply cure from use of any formula. To maximize clinical effectiveness, we have a dedicated herbal consultation line with trained experts to answer your questions.


Compliance

Our products are sold only to qualified healthcare professionals and Traditional Chinese Medicine students who are familiar with the proper and safe use of herbs. The purchaser accepts full responsibility for the safe and proper use of the products, and agrees to indemnify and hold Evergreen Herbs & Medical Supplies, LLC harmless from any consumer claims against products supplied by them and their ultimate use.